How to Redeem Your TreatPass: A Step-by-Step Guide for Recipients

You’ve received a TreatPass — here’s exactly how to enjoy it.

Receiving a TreatPass means someone wanted you to enjoy an experience — not stress over logistics. This guide walks you through the entire redemption process, from opening the email to enjoying your day.

Step 1: Open Your TreatPass Email

You’ll receive an email with the subject line: “You’ve received a TreatPass!”

Inside the email, you’ll see:

A personal message from the sender
Your TreatPass value
An Activate TreatPass button

Step 2: Activate Your TreatPass

Click the activation button. No app download is required. Activation opens the TreatPass platform in your browser.

Your TreatPass is now live and ready to use.

Step 3: Enter Your Location

Next, you’ll be asked to enter your location. This could be:

Your home area
Your office location
Any neighbourhood you prefer

TreatPass uses this to show nearby partner venues relevant to your chosen experience category.

Step 4: Browse Available Experiences

You’ll see a curated list of verified venues. Each listing includes:

Photos
Description of services
Price guidance
Location details

Take your time — there’s no expiry date.

Step 5: Choose Your Preferred Venue

Select the venue that best fits your vibe, schedule, and interest.

TreatPass works across multiple neighbourhoods, so you’re not locked into one location.

Step 6: Pick a Date and Time

Choose a date and time that works for you. TreatPass coordinates availability with the venue behind the scenes.

Once confirmed, you’ll receive:

Email confirmation
SMS reminder (where applicable)

Step 7: Enjoy Your Experience

On the day of your booking:

Arrive at the venue on time
Mention your TreatPass booking
No physical voucher required

The venue already knows you’re coming.

What If the Experience Costs More Than My TreatPass?

No problem. You can easily top up the difference during booking.

If your experience costs less, the remaining balance stays in your TreatPass account.

Frequently Asked Questions

Does TreatPass expire? No.
Can I change my mind after choosing? Yes, subject to venue availability.
What if I don’t like any venues? New partners are added regularly.
Can I use it in another city? Yes, where TreatPass operates.

Why TreatPass Is Easy for Recipients

TreatPass removes the awkward parts of gifting: guessing preferences, rushing to book, or dealing with restrictive vouchers.

Everything is built around flexibility and ease.

Final Thoughts

A TreatPass is an invitation to slow down and enjoy something just for you.

Ready to redeem your TreatPass? Activate Your TreatPass